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MR02
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34 Messages

Saturday, September 30th, 2023 4:32 PM

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The Midnite Picture Show (formerly Kino Cult) this app does not work on X1! Please fix ASAP!

The Midnite Picture Show app does not work on the X1, I keep getting an error message. Please fix ASAP! When people are paying over $300 a month this is unacceptable. Thank You. 

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Updated 

1 year ago

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EG

Expert

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107.1K Messages

1 year ago

The concern is not "On Demand" help related. Topic moved here to the proper help section for assistance. 

(edited)

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XfinityChristy

Official Employee

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1.6K Messages

1 year ago

@MRegan02 Thank you for reaching out via our Xfinity Forums regarding the issue you are having with this app. I am not finding any known issues with this app on our X1 system. I would be happy to troubleshoot this with you. To get started, please send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account to get started. 

 

To send a "Direct Message" message:

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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MR02

Contributor

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34 Messages

@XfinityChristy​ I did a system refresh from the main box and The Midnite Picture Show app still does not work, I am still getting an error code APPS-04277, all of the other apps work, the only thing I have not tried yet is restarting the main box. I am not sure that will help but I will try it. Thank You.

(edited)

1 year ago

0

XfinityBrianH

Official Employee

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948 Messages

Hey, just wanted to check in to see if you are still experiencing this issue. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

MR02

Contributor

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34 Messages

@XfinityBrianH 

I am still having the same problem with this app, I have done a system refresh and I have reset the main box, the issue still persists. The Error code is APPS-04277, The Midnite Picture Show app is the only app that does not work, all of the other apps work, therefore the problem is on your end. Thank You.

1 year ago

0

XfinityJustinC

Official Employee

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893 Messages

Hello, @MR02. Thank you for taking the time to follow up, and let us know you're still experiencing the issues with the Midnight Picture Show app. I would like to help with troubleshooting to get the app working for you. I appreciate the error code you're receiving that is helpful. 

 

Since I will need to gather some information to locate your account and we don't want that in our public conversation, would you please send a direct message: 

 

To send a direct message: 

 

Click "Sign In" if necessary

 

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble  

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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