Terrible Customer Service and DVR Issues

Customer Service?  There is none!  XFinity Virtual Assistant.  I am outraged I can not get a human being to assist me!  I went through the torment of getting a technician to come to my home!  While waiting on technician to come out I kept getting texts from XFinity saying "it appears your service is working, do you want to cancel?"  First off, why are they checking my service and it is not known to me and how do they believe it appears to be working when they ignorant Virtual Assistant did not know what was wrong.  Further you are not allowed to describe the problem, it makes you select from their options which DO NOT describe the problem.

Technician put brand new equipment throughout house.  My DVR service is horrific.  I get error message "We are having trouble playing recording back", something close to that or it will stop playing my recording and I have to begin it again. 

Why do I need to reset brand new equipment?  I am past the point of horrified by the WORST CUSTOMER SERVICE ever. 

I want to speak to a human.  I want answers from a human.  I need to understand why my brand new equipment is not working with the DVR service!  In fact, the service with Xfinity has worsened since Hurricane Beryl in July.  We did not have service for a week and I bet we did not get one penny for credit on our bill!

Going on 4 months of horrible service and horrible customer service, I do not remember ever encountering customer service that was not painful!  How do I speak to a human.  My boxes get updates every night and equipment restarts so it makes NO sense to have the Virtual nightmare make you reset equipment!

If I am not able to speak to a human by end of this week, I will walk into the store and cancel the overpriced service!  Xfinity is borderline criminal.

Other than Customer Service and DVR issues I am not sure which Topic is appropriate from the drop down below.

Thank You