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user_8e0y90
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Saturday, January 6th, 2024 6:41 PM

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Terrible audio quality with wireless TV box

We replaced old cable TV  units (main and secondary) with new equipment; the secondary box connects to the Xfinity gateway wirelessly instead of direct cable connection, and after an hour the audio quality becomes unkistenable. Shutting down for a minute restores it for a time until it happens again. New equipment should work as least as well as the equipment it replaces, but we're experiencing the opposite. I have tried everything else Xfinity has suggested (including connecting an ethernet cable from the gateway to the box) and the problem persists. Xfinity just wants customers to give up out of frustration and force us to accept terrible service. Seems to me the best solution is to go back to the old type of box but I doubt that's an option. There must be a satisfactory solution but I have zero faith that Xfinity cares at all.

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11 months ago

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user_8e0y90

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11 months ago

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XfinityThomasB

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Hello user_8e0y90. We support Twitter, Facebook, Xfinity Forums, and Reddit so there may be a delay in response depending on current intake--please be patient with us as we receive hundreds to thousands of messages a day. We would love to review the diagnostics and find a solid solution.

Please send us a private message with your full name, business name, full address, and phone number. By clicking the "message" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message.

• Click "Sign In" if necessary 
• Click the "Direct Message" icon in the top right corner
• Click the "New message" (pencil and paper) icon 
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there 
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list 
• - An "Comcast Business" graphic replaces the "To:" line 
• Type your message in the text area near the bottom of the window 
• Press Enter to send it

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11 months ago

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