1 Message
Television
Our television service has not been working since yesterday will someone kindly call me on this number <Edited: "Personal Information">.
1 Message
Our television service has not been working since yesterday will someone kindly call me on this number <Edited: "Personal Information">.
XfinityChristy
Official Employee
•
2K Messages
6 months ago
Hello user_rbcfrd, thank you for reaching out via our Xfinity Community Forums. I am sorry to hear your cable service has not been working as intended, and would be happy to review your account and help troubleshoot this issue with you. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_0ajc8f
Visitor
•
1 Message
25 days ago
4/29/25 my television has sound but no picture. I also can not access my email. [Edited: "Personal Information"]
(edited)
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