Television froze up

Picture is frozen on all sets. I have unplugged and plugged back in. It acted like it was going to reboot but just came back to frozen screen. I have tried to make contact on 1-800-xfinity. Not working.

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user_q2nuzk

Visitor

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1 Message

2 days ago

I Have the same thing and no explanation as to why this has happened

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XfinityAlyssaA

Official Employee

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2.8K Messages

Good afternoon, and thank you for reaching out and letting us know that you're also experiencing issues with your TV freezing @user_q2nuzk, we’re happy to help troubleshoot.

To get started, are you seeing any error codes or messages on your screen when this happens? Also, is the freezing occurring on all channels or only on certain ones?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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7 hours ago

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user_b4f3e3

Visitor

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1 Message

2 days ago

Television froze up

Picture is frozen on all sets. I have unplugged and plugged back in. It acted like it was going to reboot but just came back to frozen screen. I have tried to make contact on 1-800-xfinity. Not working.

1

0

XfinityChelseaB

Official Employee

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2.4K Messages

6 hours ago

Hello @user_4rqdvw, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Are you still experiencing your cable service freezing?

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user_4rqdvw

Television froze up

user_q2nuzk

XfinityAlyssaA

user_b4f3e3

Television froze up

XfinityChelseaB

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