Television and stations

user_vdwt1v. I'm sorry to hear you're having trouble with your TV service. I'd be happy to help troubleshoot. When you see the message that the box is not connected, are you receiving a specific error code? In the meantime, please make sure all coaxial and power connections are secure on both the TV box and the wall outlet. If you haven't already, try unplugging the TV box from power for 30 seconds, then plug it back in and allow several minutes for it to fully restart. Also, are all of your TV channels affected, or is this happening on just one TV box? Any additional details will help us narrow down the cause.