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Technician could not get cable box activated so forced to use wireless cable!
After a lengthy period of working with MANY people to get the coax actually connected from street to our new construction condo building and then abbutting unit to mine it was determine that I have a VERY STRONG signal to my basement. That said, when the technician tried to activate 2 different versions of tv cable boxes he said that there was a problem with the Comcast servers. Consequently, he connected my tv to a wireless streaming device which does not have the quality that I paid for when I ordered xfinity CABLE. How can I get this fixed so that I can get what I paid for? Note that my neighbor (same building) has the same issue. I feel that the wireless device was just a way to avoid the underlying problem. In advance, appreciate any help I can get versus wasting hours on the chats getting bounced from person to person. ty
XfinityThomasA
Official Employee
•
1.8K Messages
6 months ago
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