Sunday, November 19th, 2023 12:42 AM


Why do my sports channels, 849, 850 & 851 not work continually? I have called 6 times and it is never fixed! They have done a reset and it takes 24 hours for it to work after that! What good is it when the game was on the day before? It happens at least once weekly and the time spent on phone with Comcast is time I will never get back! I would hope my complaints have been documented, but I'm thinking NOT!

Official Employee


167 Messages

15 days ago

@user_szc5tx Could you please send our team a direct message. Our team can most definitely take a further look at this issue.To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window

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