Visitor
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1 Message
Technical support
While watching TV, I went to switch channels by hitting the back arrow, then clicking on a a different channel, now I have big block letters of closed captioning on my screen. I have reset my system, I have unplugged for 20 minutes, and still nothing....what do I need to do?
XfinityOrlandoM
Official Employee
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2.1K Messages
22 days ago
@user_ayfk19
Thanks for reaching out to us. We do apologize for any inconvenience you're having with your TV services. This link https://www.xfinity.com/support/articles/x1-closed-captioning that's great information on how you can turn on and off your closed caption settings we are awesome xfinity X1 box
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