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user_a8cexl
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Saturday, April 12th, 2025 5:55 PM

Tech support

I purchased a new voice remote & tried to follow the directions, but the remote didn't sync with my TV.

Question

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Updated 

2 days ago

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XfinityBrianH

Official Employee

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1.2K Messages

2 days ago

 

user_a8cexl Thank you so much for reaching out to us here to let us know about the issue you are experiencing setting up your new Xfinity Voice remote! Can you please provide the brand and model number of the TV you are having trouble pairing the remote to? Can you also please tell me if you had any issues pairing the remote to your X1 box?

 

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