Stinkypugfeet's profile

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4 Messages

Thursday, May 18th, 2023 5:21 PM

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Switching from cable to Xfinity wireless boxes for TV

Over the past few years I have had recurring issues with Xfinity TV.  Internet always works great.  Issue is always signal loss affecting live TV.  Picture freezes, goes to black screen, then comes back up, plays fine for 20 seconds and the loop continues.  Also unable to change channel, constant pop up message of "we cannot provide that channel now try again later."  If I can get around the constant pop up of error messages DVR program play fine.  And so does Youtube.  I have had many tech visits.  The issue is defintely not in the house.  Eventually after several days the TV issues are gone without explanation and I am back to normal.  But no one has ever been able to identify the problem and then finally correct it.  This happens every few weeks for a few days.  And sometimes just for a few hours.  Weather conditions play no part as to when the problems occur.  I am convinced that Xfinity is simply not capable of providing consistent TV via cable to my house.  I was determined to go to all wireless tv boxes since my internet always works great, but I just spoke to a tech who told me the main cable box still has to be hard wired.  Does anyone have any advice regarding simply getting live TV without constant problems?  I like Infinity TV when it is working and do not want to go to satellite unless that is the only option I have.

Official Employee

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974 Messages

2 years ago

Hi there, @Stinkypugfeet, thank you for taking the time to post on our Xfinity Forums and share your experience with us! I can certainly see how frustrating it would be to continuously experience issues with your TV services. I appreciate your continued patience and efforts you have made to correct the issues and would like to look into the account further. To get started, please send us a direct message with your full name and service address.

Here's the detailed steps to direct message us: 

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon (upper right corner of this page)

 • Click the "New message" (pencil and paper) icon

 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

 • Type your message in the text area near the bottom of the window

 • Press Enter to send your message

New Poster

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4 Messages

@XfinityValerie​ - Just wanted to mention that I never received any reply regarding a possible issue that causes this problem to continue on a regular basis 

Problem Solver

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519 Messages

Oh no, sorry about that. I am here and will investigate. I show the previous messages were regarding TV troubles and internet working with no issues is that correct? 

I no longer work for Comcast.

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