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Tuesday, January 14th, 2025 7:38 PM

Support to get a new box online

I just picked up a replacement box hardwired. Have connected but the new remote does not work with the TV. 

Problem Solver

 • 

916 Messages

2 months ago

Follow these steps and the box should help make it worn with your TV:

https://www.xfinity.com/support/articles/programming-your-xfinity-remote

Official Employee

 • 

1.7K Messages

2 months ago

 

user_1bqi4v You can program your Xfinity Voice Remote to work with your TV and audio/video (AV) receiver, like a sound bar and other pieces of audio equipment.

If you have Xfinity X1, Xumo Stream Box from Xfinity, or Xfinity Flex, follow these steps to pair the remote with your TV Box — you can even control it when it's out of sight.

Pair your voice remote with your Xfinity TV Box

Aim the Voice Remote at your X1 TV Box, Xumo Stream Box, or Flex streaming TV Box, press the Microphone (Voice) button and say, "Program remote." Follow the on-screen instructions. As you proceed through the instructions, you may see a picture of your remote.

Do you want to use your remote to control your TV power and volume? message.

If that doesn’t work or if you don’t have a Voice Remote, you can also:

  1. Aim your remote at the TV Box (must have a clear line of sight).
  2. Press the A button on your remote.
  3. Choose Remote Setup on your TV.
  4. You’ll be asked, “Do you want to use your remote to control your TV power and volume?" Select Yes.
  5. You’ll receive a notification that your remote is now paired for voice control. You’ll then be asked, “Would you like to control your TV using your remote?" Select Yes.
  6. Type in the brand of your TV using the on-screen letters and numbers, if applicable. Then, select OK.
  7. You should see a notification that your remote is now Ready to pair. Select OK.
  8. Confirm your pairing was successful by attempting to adjust the volume on your TV.
    • If you can adjust the volume with your remote, select It Works!
    • If you can't adjust the volume with your remote, select It Doesn’t Work and repeat the process again.
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