Visitor
•
1 Message
SUNDAY 6P TO 7P INTERNET AND CABLE ISSUE
EVERY Sunday, 6 to 7p, my internet goes out, and the cable, specifically the audio drops in and out every few seconds.
This occurs, again, every Sunday 6p to 7p. At 7p the internet goes back on, and the audio on the cable no longer cuts out.
I've had three technicians out with no resolution. Prior to this every sunday issue a tech put in a line ticket due to FDX work in the area and had resolved similar, but sporadic issues.
Now its every Sunday. Xfinity buried a new main line and I have a new cable box.
Nothing is working.
XfinityEva
Official Employee
•
2.5K Messages
1 hour ago
@user_731iy6 Thank you for taking the time to contact us about this. That’s definitely frustrating, especially with how consistent the timing is every Sunday. The fact that it lines up exactly from 6–7pm suggests this could be related to something scheduled in the network (like ongoing work, maintenance, or congestion in the area), rather than an issue with your equipment, especially since you’ve already had lines replaced and a new box installed.
Since you mentioned prior FDX work and a line ticket helping before, this may need to be escalated again for a deeper network-level review. Can you please send us a direct message with your full name and service address to get started here?
To send a direct message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
0
0