Suddenly have to “Subscribe”

I went to bed last night watching my normal channels and this morning I turn on the TV and I’m not able to get the channels that I already pay for. It says I have to subscribe. Please advise how to fix this.

Responses

U

user_gjq71d

1 Message

7 months ago

I have received same message when I went to watch Comedy Central ( love watching when going to bed) hopefully they are working on it ( as I read) and will restore . Please keep us posted Xfinity!

1

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XfinityEmilyB

Official Employee

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2K Messages

@user_gjq71d Welcome to our community forum! I also love to have something on TV as I fall asleep so I apologize for the inconvenience this has caused. Our engineers have found a solution and you should be able to enjoy your TV channels at this time. If you're still having an issue, please restart your cable box or uninstall and reinstall the Xfinity Stream app.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

7 months ago

0

U

user_qpa1pz

3 Messages

7 months ago

Text customer service- get in line for “live chat”, be prepared to wait, but we did that and got it fixed.

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U

user_w1ep5n

2 Messages

7 months ago

I got my channels back this morning;

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U

user_egarsq

3 Messages

7 months ago

My channels were restored some time overnight - all channels were there again when I woke up this morning. Too bad all the stuff I had set to record yesterday can’t be restored too. Would be nice if Comcast automatically reimburses us for the loss of service and inconvenience but I doubt that will happen.

0

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user_lgn3pp

5 Messages

7 months ago

I was just on chat for 40 minutes and they couldn’t resolve it. The chat agent had someone finally call me and I was on the phone with that agent for about 20 minutes and went through all of the exact same steps for the fourth or fifth time and finally she said that it’s a known issue the software engineers are working on it And they would text me when it was restored, but couldn’t give me any indication of when. I have every available streaming service so I really should just cancel my cable

1

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U

user_lgn3pp

5 Messages

They finally resolved it just now

7 months ago

0

lilypad77

Frequent Visitor

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22 Messages

7 months ago

Had this happen to us last night. Got the channel on our living room tv but not on our other two. Both said we needed a subscription. I unplugged the box for a couple of minutes and when I turned the tv on I had the channel back. This morning tried the other tv and it had the channel back. Don't know what kind of glitch xfinity is having but hope they fix it soon. I am in Delaware, not in the storm area so I think it is some kind of glitch in their system.

(edited)

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user_5e5e5a

Visitor

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3 Messages

7 months ago

Still busted here 95116 zippy.

1

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XfinityThomasC

Official Employee

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2.5K Messages

Hello @user_5e5e5a are you still having issues viewing your channel subscription?

If you are still experiencing the issue where you see the subscription message, please try these steps if you are using an Xfinity TV Box.

1. Press the A button on your remote control to access the Help Menu.
2. Press the OK button to select the Restart title.
3. Press the OK button again to select Restart.
4. It may take a few moments for the TV Box to restart.

If you use the Xfinity Stream App to view your TV content, please log out, uninstall the Xfinity Stream App, and then reinstall the app. You will be prompted to log back in. If the app is still not working for you after doing that, please let us know.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

7 months ago

0

S

Steveball007

2 Messages

2 months ago

I'm having this same issue. I only have internet via wifi and just want to rent a movie.

1

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XfinityBillie

Official Employee

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3.3K Messages

Steveball007 Just to clarify, are you trying to rent a movie via Xfinity or another provider? You mentioned that you only have internet service, are you using a Xumo box? The more information you can provide the better we will be able to help you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 months ago

0

X1

user_ddwyz6

Suddenly have to “Subscribe”

user_gjq71d

XfinityEmilyB

user_qpa1pz

user_w1ep5n

user_egarsq

user_lgn3pp

user_lgn3pp

lilypad77

user_5e5e5a

XfinityThomasC

Steveball007

XfinityBillie

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