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user_43b0f4
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Monday, March 29th, 2021 4:23 AM

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Subscription Required

When using the xfinity streaming beta app on a secondary TV in my house it says “subscription required” for every channel EXCEPT broadcast stations like nbc and cbs. I subscribe to most channels and they all work on my one main tv with a cable box. This was working normally a few days ago and I changed nothing. Thoughts?

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5 years ago

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XfinityEmilyB

Official Employee

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2.9K Messages

5 years ago

Welcome to our Xfinity forum, @user_43b0f4! I love using the Stream beta app on my upstairs TV so I can enjoy all my favorite content :). I'd be frustrated if I was getting errors so I'll stick with you here until we reach a resolution together. Are you using the same log in information on both TVs? Have you tried uninstalling the app and reinstalling the app? 

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user_43b0f4

Visitor

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3 Messages

5 years ago

Yes I uninstalled and reinstalled several times.  Originally I had issues that seemed to be due to a recent move and two accounts being linked but that issue was resolved and now this is a different error.

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user_43b0f4

Visitor

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3 Messages

5 years ago

No log in for the TV with the cable box - because I am using the cable box for that tv.

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CCMichelle

Problem Solver

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788 Messages

I appreciate you taking the time to try all of those steps and to clarify that here for us as well. Let's dig a bit deeper into this to see if we can locate the issue. Can you please reach out through private message with your first and last name, name on the account if different and service address?

(The chat icon is located at the top right of the page. Clicking on the chat icon will bring up a chat box that will allow you to initiate a chat conversation.)
Click the Private Message icon
Click the New Message icon
This will give you an empty "To:" line. Type in "Xfinity Support" and then finally select it from the list. 

I no longer work for Comcast.

5 years ago

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