jrath1's profile

New Poster

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1 Message

Sat, Mar 24, 2018 5:00 AM

Stuttering or Lag on certain channels

Over the last few months I have noticed that certain channels lag or stutter. Almost, like frames are dropping so movement isn't smooth. I have a X1 DVR box and two remote boxes. I don't notice it as much on the DVR box as I do on the Satellite boxes. Note, I don't see any pixelation or sound issues, just the stuttering of frame rates.

 

Things I have checked:

  1. Called Comcast and had them run a signal test. Came back ok.
  2. Ran both restarts and total resets from my local boxs
  3. Used a process I found online to check the signals on the box and they seem in spec.
  4. Channels that exhibit this behavior the most are the CW, Food Network, MTV.

Should I swap out all of the hardware, or call a tech out to check the signals within the house?

 

I'm in the Frederick, MD area if that helps.

 

Any advice is appreciated.

 

 

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Responses

New Poster

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2 Messages

2 y ago

Anyone get this issued fixed? I have the same issue on ESPN for a few months now. What’s crazy is that I’m watching Monday night football on ESPN and it’s glitchy/ choppy, but ESPN deportes which is the same exact game, but in Spanish is perfect.... ?Why is it only on ESPN? Please help.
Rustyben

Expert

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24K Messages

2 y ago


@Yoyoma12 wrote:
Anyone get this issued fixed? I have the same issue on ESPN for a few months now. What’s crazy is that I’m watching Monday night football on ESPN and it’s glitchy/ choppy, but ESPN deportes which is the same exact game, but in Spanish is perfect.... ?Why is it only on ESPN? Please help.

this issue may have to be resolved by a tech visit to the home. you can check your coax connections to see if they are tight.

CCAndrew

Diamond Problem Solver

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25.9K Messages

2 y ago

The 2 channels are carried on different frequencies. Something is affecting ESPN’s frequency. Follow the instructions above

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