Visitor
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1 Message
Stuck on Welcome screen
Xfinity Assistant keeps telling me to unplug/restart. No amount of unplugging/plugging back in works - not after 30 seconds, 5 minutes, 30 minutes, 2 hours, etc. I can't restart because Xfinity shows the box as being "offline". Help!
XfinityOrlandoM
Official Employee
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2.4K Messages
26 days ago
@user_704hus
Thanks for reaching out to us, we do apologize for any inconvenience you're having with your services.
Are you still having signal issues with your TV service or were you able to get it resolved through our Xfinity app?
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