user_51ekdu Are you seeing an error code or message as well? Can you try pressing the "B" button twice or go to the settings menu? If those options are not working, then I would try resetting the cable box by unplugging it. Let me know if this works.
BruceW
Gold Problem Solver
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27.6K Messages
7 days ago
Do any of these pages help?
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XfinityShawn
Official Employee
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2.6K Messages
5 days ago
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user_oa1q9h
Visitor
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1 Message
1 hour ago
That doesn't work, just keep going to Do you want to keep using voice guidence? Yes or no
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