user_51ekdu Are you seeing an error code or message as well? Can you try pressing the "B" button twice or go to the settings menu? If those options are not working, then I would try resetting the cable box by unplugging it. Let me know if this works.
Thank you for getting back to us about this, @user_oa1q9h. I'm sorry to hear you were not able to turn off the voice guidance for your X1 box with any of these troubleshooting methods, but we are here for your support. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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BruceW
Gold Problem Solver
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27.6K Messages
20 days ago
Do any of these pages help?
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XfinityShawn
Official Employee
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2.6K Messages
18 days ago
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user_oa1q9h
Visitor
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1 Message
13 days ago
That doesn't work, just keep going to Do you want to keep using voice guidence? Yes or no
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