Griff90's profile

New Poster

 • 

3 Messages

Sat, Mar 21, 2020 11:00 AM

Stuck on select language

Remote flashes both green then red when trying to move up/down/select. Rebooted box, both with power button and unplugging power supply. No joy. Please help.

Responses

Accepted Solution

ComcastChad

Official Employee

 • 

1.2K Messages

1 y ago

Try unpairing the remote

Xr11 remote : Factory Reset the X1 Voice Remote
To perform a factory reset: Press the Setup button until the LED at the top of the remote changes from red to green. Press 9-8-1. The LED will blink green twice to indicate that the remote was reset.

How do i unpair my xr15 remote?
Press and hold the A (triangle) and D (diamond) buttons at the same time for three seconds until the status light changes from red to green. Enter 9-8-1 on the remote. If the status light blinks blue twice, the pairing for the remote has been turned off.


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New Poster

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3 Messages

1 y ago

Ok. Blue lights flashed.
Next step?
Thank you
ComcastChad

Official Employee

 • 

1.2K Messages

1 y ago

Can you select the language now?
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

 • 

3 Messages

1 y ago

Ended up re-pairing remote and all is well.
Thank you.

New Poster

 • 

1 Message

10 m ago

I saw another response from someone that said to be sure that you aim the remote DIRECTLY AT THE BOX when following the pairing instructions outlined - that did the trick and finally allowed me to select the language and it proceeded with the setup.  

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