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Cink1
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Saturday, October 24th, 2020 8:00 AM

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Stuck on ‘Scanning for Devices’

I’m setting up a new cable box and it keeps getting stuck on the ‘Scanning for Devices’ stage. I’ve started over and still get stuck here. How do I get past this and finish the install? I’ve tried resetting the remote as well, no luck

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3 years ago

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XfinityChad2

Official Employee

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263 Messages

4 years ago

Can you try skipping remote setup and see if that helps? Press exit or Not now when you get to the “would you like to control your TV power and volume?”

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XfinityJoeTru

Official Employee

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7K Messages

4 years ago

Hello Cink1. Have been able to try the advice from ComcastChad2? Please let us know if you continue needing help. 

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JacobCragg

New Poster

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1 Message

4 years ago

I am having this same issue. Stuck and then I exited. Voice not working on any of my new remotes. I manually connected to control volume and power. Previous voice remote and old box worked great. All XR15, but v2s are the ones not working.

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user_08895d

Visitor

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1 Message

3 years ago

Same problem here. Just set up new box and remote. Stuck on "scanning for devices". I can skip and the cable picture and channels are fine but can't use voice or volume.

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XfinityBillie

Official Employee

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2.8K Messages

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. We truly appreciate your business and want to ensure that your concerns are never overlooked. You have responded to a thread that is almost a year old, we always recommend that you create your own post so we don't miss anything. With that being said I am more than happy to assist you further with troubleshooting your new cable box. Please send us a direct message with your name and service address to Xfinity Support by clicking the chat icon at the top right of the page.

 

To send a direct message you may need to:

Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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3 years ago

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