Streaming Issues

I would appreciate a call or direct email from a support specialist who knows what they are doing and can actually help.  I’ve spent hours trying to resolve a couple of streaming issues and have been promised I would hear back but have not received any answers.  I signed up for Disney+ with ads several days ago but am still not able to watch anything.  As soon as the first add finishes the screen freezes.  None of your people have been of help.  I spent another 2 hours on the phone with Disney support and they tell me the answer is with you because I access the platform through my cable box.  Now I’m paying for something I’m not able to access and am frustrated beyond belief.  Additionally, you send me a membership benefits notice that I am entitled to Peacock premium for no additional cost.  However, when I follow the links to try and activate this “benefit” it does not work and no support staff are able to help.  One even told me that other customers are experiencing this same issue but there is no fix or answer to the problem.  Don’t insult me by giving me a benefit that doesn’t exist.  And you wonder why I don’t rate the service higher on my surveys?  If you really want to know, why doesn’t someone pick up a phone and call who can actually resolve?  I would appreciate a response.