user_b6swfp Thanks for posting on our Community Forums. I'm sorry to hear about the pixelation issues you have been experiencing. Is this happening on all of your channels? Or just one? Have you tried rebooting the TV box manually or through the Xfinity App? We also recommend checking the coaxial cable on both ends (wall plate and modem) to make sure it's tight. Let us know if that helps.
This seems to be an ongoing issue. I have done all the suggested “fixes”, rebooted, run a system refresh, checked and tightened all the connections. I have experienced a number of error codes when switching channels, can’t connect, channel unavailable, the channel guide locks up. The quality of xfinity is horrible but the monthly bill comes without fail.
@MJMorris55 Thank you for connecting with us about the issues with your service. We are happy to assist. Please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Pixelating, freeze ups…constant unplug/replug, restarts, refresh. Had techs. Come to the house with no resolution. I pay around $200 a month for this [Edited: "Language"] service. Like it matters I will take all this junk back to a store, cancel my service and go streaming.
This seems to be an ongoing issue. I have done all the suggested “fixes”, rebooted, run a system refresh, checked and tightened all the connections. I have experienced a number of error codes when switching channels, can’t connect, channel unavailable, the channel guide locks up. The quality of xfinity is horrible but the monthly bill comes without fail.
This is my cable feed after yet another restart…$200 per month.
@MJM55 Our team can take a look at your account and dive into the signal a bit deeper. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thank you for reaching out to us here @user_t4shfi. We can always assist you with any account or service issue from here. May I ask what you need assistance with?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
You can't and neither will Comcast !!!!! EVERYONE is dealing with the poor quality of the Comcast feed. I have had them to my house six times over pixilation and screen freeze. After five weeks it's still the same ! Comcast system is out of date and doesn't handle the data stream. When they come out they ask you "Which channels and when is it happening". Well, ALL CHANNELS and randomly throughout the day !
XfinityDilary
Official Employee
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1.9K Messages
5 months ago
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user_b57fc0
Visitor
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17 Messages
5 months ago
We’re having the same issue ever since the power outage a few weeks ago.
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MJM55
Regular Visitor
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5 Messages
5 months ago
This seems to be an ongoing issue. I have done all the suggested “fixes”, rebooted, run a system refresh, checked and tightened all the connections. I have experienced a number of error codes when switching channels, can’t connect, channel unavailable, the channel guide locks up. The quality of xfinity is horrible but the monthly bill comes without fail.
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user_b6swfp
3 Messages
5 months ago
I finally got a new box and the problem
went away!
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user_t4shfi
1 Message
5 months ago
Is there a way to talk to a real person from Xfinity
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user_dbfs39ie
New Poster
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35 Messages
5 months ago
You can't and neither will Comcast !!!!! EVERYONE is dealing with the poor quality of the Comcast feed. I have had them to my house six times over pixilation and screen freeze. After five weeks it's still the same ! Comcast system is out of date and doesn't handle the data stream. When they come out they ask you "Which channels and when is it happening". Well, ALL CHANNELS and randomly throughout the day !
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