Still not updating TV shows descriptions in the guide

I complained yet again to Accessibility because yesterday there were 5 shows that did not have a description. They said they would "mark it in my file." We all know that means nothing will be done. They refused to escalate to get the issue fixed. I emailed back demanding they escalate. Now they refuse to answer my emails.

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XfinitySara

Official Employee

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2.5K Messages

1 hour ago

Hey, @user_goq1xq - We'd be happy to see what we can do to help! I'll have to investigate who the best point of contact(s) are, but would love to escalate this on your behalf if necessary and possible! Could you please send our team a direct message to continue?

To send a direct message:

Ensure you are first signed in, then you will see a chat box icon at the top right of your page.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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user_goq1xq

Still not updating TV shows descriptions in the guide

XfinitySara

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