1 Message
Still no picture or sound. Now code XRE03131
.have followed all directions & still no tv picture or sound. Can I talk I talk yo a live technician. Have been out all day on this tv
1 Message
.have followed all directions & still no tv picture or sound. Can I talk I talk yo a live technician. Have been out all day on this tv
XfinityAldrik
Official Employee
•
1.5K Messages
3 months ago
Thank you for reaching out to us @user_bpc3ao! Upon taking a further look, that error message occurs when your TV box is incompatible with 4K UHD content. We will want to make sure you are using a 4K compatible TV box with a 4K compatible TV. Could you please confirm the model number of the cable box having this error code?
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