Still no option to change screen saver, and why do I suddenly have Animals …

No options available.

@XfinityTony​ 

thank you!

feed has three options - All Updates, Headlines, and Weather

doesn’t change the screensaver images no matter if yes or no on the options…

seems like this started happening after the “wicked” preview photos started appearing as my screensaver… when those don’t rotate thru, it defaults to the animal photos….

I have this same problem ever since this Wicked screen saver came up! Typical Xfinity not able to correctly update their system. 
Please fix this!!

There isn’t an option anymore for “ Screensaver type “….. That’s the problem….

Definitely missing the landscapes as now we're forced to watch advertising for a woke movie.

Change this! I dont want to see you advertising for Wicked!!  Change it!!!!!

[Edited: "All Caps"]

@XfinityBrianH​ The problem with the instructions you provided is that the Screen Saver Type option is GONE. It no longer appears, so it cannot be set. THAT is the problem.

My apologies for the misunderstanding, @JDSY. Thank you for clarifying what was happening. We are looking into why the "Screen Saver Type" option is not appearing in the menu, but we do not currently have an explanation why, unfortunately. As soon as we have more information, we will post an update here or on our X1 Screensaver Support page at https://www.xfinity.com/support/articles/x1-screen-saver. 

You said you're an official Xfinity employee and you want to know if my question was answered. Of course my "question" wasn't answered. I didn't ask a question. Call it what you want… It was a comment, a statement or a concern but  it wasn't a question. Did anyone at Xfinity even bother to read my comment before responding?

@XfinityMarcos​ NO. THIS DOES NOT WORK. Once again with feeling … The Screen Saver Type option is not there anymore.  It’s gone. It does not display. So Type canNOT be (re)set. 

Ditto…I am so done with xfinity.

@XfinityAngie​ Are you reading this thread? If yes, then you should know [Edited: "Inflammatory"]. The problem is that the Screen Saver Type option DOES NOT EXIST. IT HAS GONE AWAY. We all know how to reset the option - what we need is for Xfinity to fix it so that the option is available again. 

@XfinityAngie​ 

Hi, A week ago I attempted to change the screensaver, but there is no save or exit option. As soon as I make a selection, such as Autumn vibes, the systems automatically exits.  But it doesn’t save my selection. I had tried to reboot the system and then it went to animals on its own! This is ridiculous. Wicked is worse, I now do not plan to see this movie!

I did not have this problem a month or so ago, what is going on!? 

Any updates on this. I have the same problem. Loved the landscape views not wicked, this just happened and no options to change theme. Any luck with a work around? 

@user_r53yof I know that we are updating the screen savers. Can you tell us what you're seeing under the screen saver settings? 

I reset the box, that got rid of Wicked but now I have animals. When I go to the screensaver option there is a listing of various options. I selected Fall and there is a check by it, but the screensaver is still animals. 

I always had landscapes. Then Wicked. Suddenly, today, animals. That's when I discovered the option I set years ago is no longer in the menu. I reset the box and Wicked is back. But my menu still doesn't have the type option.

@Gammak Is this issue happening on multiple boxes or just one specific one? Have you restarted the cable box by removing the power from the device for roughly 30 seconds and attempting to change the setting again? 

@DocLoj1932​ Probably someone at Xfinity that has a couple nose rings and purple hair.

I agree. I find the movie Wicked offensive. 

Offensive?  Please explain...

Hello user_850140, are you able to try the steps listed in this hyperlinked Walkthrough to update your screensaver? Our X1 platform is great because it provides a ton of functionality and customization for you to enjoy. 

No one has an option to choose “screensaver type” at this time. Period……

Xfinity:  You have now been told MANY times in this thread.  Screensaver type is no longer offered as an option.  Please stop pasting old walkthroughs that no longer work.  Screensaver Type has to be enabled again.  This is terrible customer service that you're not even bothering to read the customers responses carefully.

@XfinityMarcos​ 

Marcos… Like so many others have already said Screen Saver Type is not an option. It does not exist under Settings/Device Settings/Screen Saver.

user_850140 I personally just changed mine a couple of days ago.

Change Your Screen Saver Type

1. Press the xfinity button on the remote.
2. Highlight Settings (the gear icon) and press OK.
   

   

3. Use the down arrow on the remote to highlight Device Settings and press OK.
   
4. Use the down arrow on the remote to highlight Screen Saver and press OK.
   
5. Highlight Screen Saver Type and press OK.
   
6. Use the up arrow or down arrow button to highlight one of the following categories of images: Landscape, Entertainment or Animals. Press OK.
   
7. Press Exit to finish.