Still no option to change screen saver, and why do I suddenly have Animals …

I last posted on this back in July. There is no longer an option to change the screen saver pictures/type anymore. Preview, yes. Type, NO. That option disappeared months ago.

I had originally (when the option existed) set my screen saver Type to Landscapes. It has suddenly changed, to Animals. I do not want Animals. How do I get Landscapes back?

Responses

U

user_ds20jc

1 Message

12 days ago

I have the same issue. There used to be option to change it in the settings. That option has disappeared. Bring it back!!

0

U

user_htm9cu

4 Messages

12 days ago

Totally frustrating my screensaver changed to wicked the other day and now it’s on animals and I can’t change it back to landscapes… Aggravating.

0

XfinityTony

Official Employee

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1K Messages

11 days ago

@JDSY Thank you for bringing this to our attention! Let's get this figured out. Do you have any options available under "Feed"?

11

U

user_el0ocf

1 Message

No options available.

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10 days ago

0

U

user_htm9cu

4 Messages

@XfinityTony

thank you!

feed has three options - All Updates, Headlines, and Weather

doesn’t change the screensaver images no matter if yes or no on the options…

seems like this started happening after the “wicked” preview photos started appearing as my screensaver… when those don’t rotate thru, it defaults to the animal photos….

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10 days ago

0

Gammak

Visitor

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2 Messages

I have this same problem ever since this Wicked screen saver came up! Typical Xfinity not able to correctly update their system.
Please fix this!!

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10 days ago

0

XfinityThomasB

Official Employee

•

1.5K Messages

user_htm9cu

Change Your Screen Saver Type

Press the xfinity button on the remote.
Highlight Settings (the gear icon) and press OK.
Use the down arrow on the remote to highlight Device Settings and press OK.
Use the down arrow on the remote to highlight Screen Saver and press OK.
Highlight Screen Saver Type and press OK.
Use the up arrow or down arrow button to highlight one of the following categories of images: Landscape, Entertainment or Animals. Press OK.
Press Exit to finish.

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10 days ago

0

U

user_htm9cu

4 Messages

There isn’t an option anymore for “ Screensaver type “….. That’s the problem….

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9 days ago

MW

M-Wolverine

Visitor

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14 Messages

10 days ago

Comcast has just removed the option, and replaced it with forced advertising. They were paying for! Wonder where that was in the fine print…

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user_zy0htx

1 Message

9 days ago

Ugh, I HATE these wicked scenes! I want the landscapes back! There is no longer a way to change it! I’ve been thinking of canceling Comcast/Xfinity, and if they don’t change this back, I’m done!

6

user_sh99a2

Visitor

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2 Messages

Definitely missing the landscapes as now we're forced to watch advertising for a woke movie.

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9 days ago

XfinityBrianH

Official Employee

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945 Messages

user_zy0htx Thank you for reaching out to us here to let us know about the issue with your screensaver settings. You can find instructions far changing your screensaver here https://www.xfinity.com/support/articles/x1-screen-saver. Please let me know if you have any trouble with the process.

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7 days ago

0

U

user_83zzq7

1 Message

Change this! I dont want to see you advertising for Wicked!! Change it!!!!!

[Edited: "All Caps"]

(edited)

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7 days ago

JDSY

8 Messages

@XfinityBrianH The problem with the instructions you provided is that the Screen Saver Type option is GONE. It no longer appears, so it cannot be set. THAT is the problem.

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6 days ago

0

XfinityJamesC

Official Employee

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1.7K Messages

My apologies for the misunderstanding, @JDSY. Thank you for clarifying what was happening. We are looking into why the "Screen Saver Type" option is not appearing in the menu, but we do not currently have an explanation why, unfortunately. As soon as we have more information, we will post an update here or on our X1 Screensaver Support page at https://www.xfinity.com/support/articles/x1-screen-saver.

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4 days ago

0

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user_850140

Visitor

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8 Messages

9 days ago

I would rather see animals on my screensaver than the images I see. Without any warning images from the movie Wicked appear. I don't like it and I would rather have no screensaver than be subjected to something I don't want to see. Like other people have posted the screensaver option on settings is not working so I can't change it... and with the money we all pay Xfinity every month there's no excuse for them not fixing the screensaver option. Xfinity pushes me closer and closer every day to dropping their service like so many thousands of people have already done

4

XfinityThomasA

Official Employee

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1.8K Messages

user_850140 - We very much appricate you sharing your feedback. Good or bad feedback helps.

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7 days ago

0

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user_850140

Visitor

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8 Messages

You said you're an official Xfinity employee and you want to know if my question was answered. Of course my "question" wasn't answered. I didn't ask a question. Call it what you want… It was a comment, a statement or a concern but it wasn't a question. Did anyone at Xfinity even bother to read my comment before responding?

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4 days ago

0

XfinityMarcos

Official Employee

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1.9K Messages

user_850140, I've read your comments on this thread and would love to help you on this. I replied to a different comment you made in this thread, but can you please confirm if you're able to update your screensave using this Walkthrough?

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4 days ago

0

JDSY

8 Messages

@XfinityMarcos NO. THIS DOES NOT WORK. Once again with feeling … The Screen Saver Type option is not there anymore. It’s gone. It does not display. So Type canNOT be (re)set.

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4 days ago

0

schnappsy

Contributor

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95 Messages

8 days ago

That IS the problem. We now have no control over the screensaver. I can’t tell you how done I am with watching a forced ad for Wicked as a screensaver. Enough is enough! Looks like I’m not alone in this. Bring back the options so we can look at what WE want and PAY for…..not what you think we should see! Just one more thing driving me to look at other options. We pay more and get less. This has been going on for a few years now.

0

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user_7d6lfb

1 Message

7 days ago

Detest the Wicked scenes like everyone else here. Give me Landscapes or give me death!
Saw Wicked on the stage and I’m not watching a movie of it too.

0

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user_jaao8w

1 Message

7 days ago

Ready to drop Xfinity because I’m sick of being forced to watch Wicked with no choice to choose screensaver.

2

XfinityAngie

Official Employee

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1.4K Messages

user_jaao8w, Thank you for reaching out to Xfinity Support. You should be able to change your screensaver to Landscape, Entertainment, or Animals.

Change Your Screen Saver Type
Press the Xfinity button on the remote.
Highlight Settings (the gear icon) and press OK

Use the down arrow on the remote to highlight Device Settings and press OK

Use the down arrow on the remote to highlight Screen Saver and press OK.

Highlight Screen Saver Type and press OK.

Use the up arrow or down arrow button to highlight one of the following categories of images: Landscape, Entertainment, or Animals. Press OK.

Press Exit to finish.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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5 days ago

0

JDSY

8 Messages

@XfinityAngie Are you reading this thread? If yes, then you should know [Edited: "Inflammatory"]. The problem is that the Screen Saver Type option DOES NOT EXIST. IT HAS GONE AWAY. We all know how to reset the option - what we need is for Xfinity to fix it so that the option is available again.

(edited)

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4 days ago

U

user_r53yof

1 Message

6 days ago

I’m not sure why Xfinity keeps sending information on how to change it when we actually can’t change it since the option is completely removed. Not a fan of this new one at all.

5

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user_2nnf7f

1 Message

Any updates on this. I have the same problem. Loved the landscape views not wicked, this just happened and no options to change theme. Any luck with a work around?

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6 days ago

0

XfinityKei

Official Employee

•

1.1K Messages

@user_r53yof I know that we are updating the screen savers. Can you tell us what you're seeing under the screen saver settings?

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4 days ago

0

Gammak

Visitor

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2 Messages

I reset the box, that got rid of Wicked but now I have animals. When I go to the screensaver option there is a listing of various options. I selected Fall and there is a check by it, but the screensaver is still animals.

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4 days ago

0

D

DavidK93

Visitor

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3 Messages

I always had landscapes. Then Wicked. Suddenly, today, animals. That's when I discovered the option I set years ago is no longer in the menu. I reset the box and Wicked is back. But my menu still doesn't have the type option.

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4 days ago

0

XfinityBradM

Official Employee

•

654 Messages

@Gammak Is this issue happening on multiple boxes or just one specific one? Have you restarted the cable box by removing the power from the device for roughly 30 seconds and attempting to change the setting again?

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2 days ago

0

DocLoj1932

Visitor

•

1 Message

5 days ago

We have always had animals as the screen saver, then suddenly that was not available and all we could get was landscapes. Now it is all Wicked, and no option to change even to landscapes. Awful…I DO NOT WANT to see Wicked themes while listening to music. Awful….whoever thought of this needs to be reprimanded.

2

user_sh99a2

Visitor

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2 Messages

@DocLoj1932 Probably someone at Xfinity that has a couple nose rings and purple hair.

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5 days ago

U

user_850140

Visitor

•

8 Messages

I agree. I find the movie Wicked offensive.

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4 days ago

U

user_850140

Visitor

•

8 Messages

4 days ago

ATTENTION XFINITY... Are you listening to your customers? Give us back the ability to choose our own screensaver or give us a blank screensaver but whatever you do STOP forcing Wicked on us. I think the movie is offensive and I do not want it on my TV as a screensaver or anything. As I've said before Xfinity is pushing me closer and closer to cutting the cable cord.

8

XfinityMarcos

Official Employee

•

1.9K Messages

Hello user_850140, are you able to try the steps listed in this hyperlinked Walkthrough to update your screensaver? Our X1 platform is great because it provides a ton of functionality and customization for you to enjoy.

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4 days ago

0

U

user_htm9cu

4 Messages

No one has an option to choose “screensaver type” at this time. Period……

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4 days ago

U

user_b91rcf

2 Messages

Xfinity: You have now been told MANY times in this thread. Screensaver type is no longer offered as an option. Please stop pasting old walkthroughs that no longer work. Screensaver Type has to be enabled again. This is terrible customer service that you're not even bothering to read the customers responses carefully.

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4 days ago

U

user_850140

Visitor

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8 Messages

@XfinityMarcos

Marcos… Like so many others have already said Screen Saver Type is not an option. It does not exist under Settings/Device Settings/Screen Saver.

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3 days ago

0

XfinityThomasB

Official Employee

•

1.5K Messages

user_850140 I personally just changed mine a couple of days ago.

Change Your Screen Saver Type

Press the xfinity button on the remote.
Highlight Settings (the gear icon) and press OK.
Use the down arrow on the remote to highlight Device Settings and press OK.
Use the down arrow on the remote to highlight Screen Saver and press OK.
Highlight Screen Saver Type and press OK.
Use the up arrow or down arrow button to highlight one of the following categories of images: Landscape, Entertainment or Animals. Press OK.
Press Exit to finish.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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3 days ago

0

nuke991

Visitor

•

3 Messages

3 days ago

Ugh. Why I am I looking at animals. Why oh why! Am I crazy? Yes I am now after looking at animals

0

nuke991

Visitor

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3 Messages

3 days ago

I can’t believe no one in the entire universe has the answer to this dilemma!

0

U

user_y1o8lu

1 Message

2 days ago

I have the same problem with my screensaver and it all started with the wicked. Now the only thing I can get are the animals. There are no other choices as many other have also stated here. Has anybody been able to fix this? I was on the phone with Comcast For a long time and they don’t seem to know what the issue is. I do not like looking at those animals. I just wondered if this is some kind of a promotion for wicked and it will get changed or if this is what we are stuck with . Can anyone advise ?

1

0

XfinityBrianH

Official Employee

•

945 Messages

user_y1o8lu Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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8 hours ago

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1
2

JDSY

Still no option to change screen saver, and why do I suddenly have Animals …

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user_ds20jc

user_htm9cu

XfinityTony

user_el0ocf

user_htm9cu

Gammak

XfinityThomasB

Change Your Screen Saver Type

user_htm9cu

M-Wolverine

user_zy0htx

user_sh99a2

XfinityBrianH

user_83zzq7

JDSY

XfinityJamesC

user_850140

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user_850140

XfinityMarcos

JDSY

schnappsy

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user_jaao8w

XfinityAngie

JDSY

user_r53yof

user_2nnf7f

XfinityKei

Gammak

DavidK93

XfinityBradM

DocLoj1932

user_sh99a2

user_850140

user_850140

XfinityMarcos

user_htm9cu

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user_850140

XfinityThomasB

Change Your Screen Saver Type

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nuke991

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