Staying Up To Date With Latest Hardware

While Xfinity have no problem charging hardware rental fees, they make no proactive effort to reach out to individual paying customer to inform when there’s a newer generation of hardware like modems and cable boxes available for those customers. It’s not like they don’t know what current model of hardware customers have. If they can send an email when a bill is do, why can’t an email be sent to let those same customers when there’s newer technology to insure they are paying for the latest?