Starz on Hulu using X1 Hulu app

Hello, @user_l7gtqh. Thanks for posting on our community forums. I'm sorry to hear you have been experiencing a similar issue. Have you tried logging out and logging back in on the X1 Hulu app? 

Yes, official Xfinity employee. I have logged out and back in and still having the problem. It works on every Hulu portal except on X1 box.

@user_ba3e66 thank you so much for confirming. Have you tried any other troubleshooting steps already regarding the issue?

Hello @adalasio10, thank you for taking the time to reach out on social media.  I understand your concern with the app, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Comcast is clearly  and very intentionally blocking Starz content on their version of the Hulu app. There is no two ways around it. I've added movies, shows ext to my list and the hulu originals all show but  ot a single one of the Starz programs are there. Luckily I have a chromecast so I can use the hulu app and cast it from my phone. Still absurd that Comcast does that!

@user_xjwpqx How long has this issue been going on for you? Have you tried the suggestions provided on this thread? 

Hello, @user_n49n8l. Thanks for your comment. I'm sorry your troubleshooting attempts have not worked. Let's take a look at the account here. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

Hello user_6npx2i

We are always aiming to improve and evolve the services. One big thing is Hulu + Live TV isn’t available on X1. If you purchased Hulu + Live TV directly from Hulu, you can watch Hulu’s Video On Demand library, but not Live TV or your Hulu DVR recordings through the Hulu app on X1.

Hello @user_y58o3i, I love those premium movie networks, so as a fellow movie buff I would be upset if I was having issues watching Starz. We certainly don't want to see you leave, so I'd love a chance to help out with your Starz/Hulu concerns. I'm limited in the support I can provide for 3rd party apps and services, but I'll do all I can. Can you please tell me a bit more of the issue you're running into? Are you getting any error messages or error codes? 

@user_y58o3i​ Xfinity restricts Starz if you try to access it from another streaming platform.  They want you to buy Starz from them.  That should be against FCC regulations.  Consumers need to file a formal complaint with the FCC.  If that doesn’t work we all need to cancel our Xfinity service.

I definitely appreciate your feedback, @user_9kuz80, and I will make sure this feedback is submitted. We are always looking for ways to improve our customer experience, and we appreciate you reaching out!