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Amymarie89
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Tuesday, August 13th, 2024 11:48 PM

Sports zone app not sending alerts

For the past two weeks I've not been getting alerts to my TV telling me when my selected teams games are supposed to start. I would always get a black box that would interrupt the current movie or show that I was watching to let me know when my current sports team that I have chosen would start. When is this going to be fixed?

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1 month ago

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XfinityShawn

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859 Messages

1 month ago

 

Amymarie89 Have you tried any troubleshooting from our Xfinity app? You can also do a reset from the app as well. 

 

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Amymarie89

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Yes twice with no success. How I know is that both the Phillies and Eagles games were tonight and I received no notifications at all. Looks like an app or internal problem. When will it be resolved?

(edited)

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1 month ago

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Amymarie89

3 Messages

@XfinityShawn​ Yes twice with no success. How I know is that both the Phillies and Eagles games were tonight and I received no notifications at all. Looks like an app or internal problem. When will it be resolved?

(edited)

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1 month ago

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XfinityShawn

Official Employee

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859 Messages

 

Amymarie89 We can take a closer look on our end tonight. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

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1 month ago

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