Visitor

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1 Message

06/20/2026 10:28 PM

Sports App won't turn to channel when clicking the watch button

After pushing the c button on remote and selecting a show then try to select watch button and the app does not allow change to channel...problem now for weeks.

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Official Employee

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1.2K Messages

4 months ago

Hello there @user_47v2ki, it's been a few days since creating your post. Can you share with me if you are still having the same issues with your app?

New Poster

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9 Messages

9 days ago

I have this same issue with my new X1 box (the small streaming box that is the size of a Roku), my big old clunky X1 box did not have this issue, the sports app worked fine.  Now sports app will not change to a cable channel, but it will change to an outside streaming app.  I'm really sorry I "upgraded".  I've tried unplugging the box and re-plugging it in but all that did when I attempted to change channels was cause three dots to show, like it was going to change the channel, then nothing.

Official Employee

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4.4K Messages

Hi there, @Anon218152! Thank you for reporting that the Sports app is not bringing up the channel as it should be. Interesting that the 3 dots come up like it is thinking about it then stops. Is your TV box a wireless one (with no coax connection)? Have you tried any troubleshooting steps like a restart or a system refresh? 

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