sports app not working

@user_y0llfl

Thanks for reaching out to us can you clarify which Xfinity app you're having issues with?

Is there more than one sports app that shows scores and upcoming games?

I am referring to the sports app on the xfinity x1 box, which you can get to (if you are lucky) by pressing the C button on the remote. 

The full error message is this :  "Give Us A few Minutes. We’re having trouble opening this app. Please give us a few minutes then try again. APPS-04154."

I got it again this evening a couple of times, but a few hours later the sports app worked OK.

Hey there, eldegee, thanks for reaching out through Xfinity Forums regarding the sports app! We would be happy to help you with troubleshooting the issue. I know I love using the app on the box to follow up with all of my favorite teams with so many games being on at once this time of year! Have you tried doing a restart on the box to see if that helps? 

We have the SportsZone app, https://www.xfinity.com/support/articles/x1-sports-app-watch-games. We have the Odd Zone, https://www.xfinity.com/support/articles/xfinity-odds-zone. I love the Odd Zone if you have sports betting available in your area as it puts everything right at your fingertips to help with your bets! We also have the Sports Destination, https://www.xfinity.com/support/articles/x1-sports-guide-overview. 

I have had this problem for several days now.  No help from xfinity.  Anybody resolve this?

Sports app not working again today. Trying to check college football game times, but getting the exact same error message that I mentioned above. I have restarted the box but it didn't help. This app is (most of the time anyway) pretty much useless. I'm always surprised when it does actually work, which isn't very often.

Any other troubleshooting steps you've taken other than restarting the box? Did you restart the box through the system refresh option or by unplugging the power to the box? Is the issue occurring on one or multiple boxes? 

I have restarted using both options you mentioned, and it is occurring on all of my x1 boxes. It is actually an ongoing problem. Over a year ago, I complained on this forum about the same issue. The sports app works fine for several days, maybe even a few weeks, then suddenly it starts acting up again. And nothing I do (which isn't much) seems to fix the problem. I've said it before and I'll say it again - the PROBLEM begins and ends with Comcast and that is where the solution lies. Not in our individual places of residence.

Hey there, user_e9d076, thanks for reaching out through Xfinity Forums regarding the issue with the Sports App. We are showing there is a known issue with accessing the Sports App with the C button and our engineers are working to get this issue resolved. You should still be able to access the Sports content on the X1 through other search functions. We appreciate your patience while we work to get this resolved. 

I second this post wholeheartedly.

Thanks for that information and for trying those troubleshooting steps. I know how busy schedules can be especially around the holidays, and we appreciate you working with us! I would like to get a ticket submitted for this issue especially since this has been ongoing. 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

Thank you for reaching out to our team here @user_vcmx2w. If you are still experiencing an issue with that C button we can look into that from here. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

@user_number3 Have you had any luck accessing the X1 Sports Zone app since you posted this? Our engineers are looking into this, and are rolling back an update in the meantime.