Saturday, September 16th, 2023 8:52 PM


Sounds cutting in and out

The sound on the TV keeps cutting in and out.  We have replaced the HDMI, optical sound cord, reset the audio and nothing.  

Official Employee


951 Messages

9 months ago

Thank you very much for reaching out to us here @user_091abd. I know how irritating any audio issues can be, and I will be happy to look into that from here for you. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

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