Visitor
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1 Message
Sound too low using x1 box
When we use other devices on our tv there’s no sound issues. X1 box and any app we use thru the x1 box is too quiet. It’s been like this forever I thought it was the tv until I noticed how loud it was when we hooked up the switch instead.
XfinityDena
Official Employee
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3.2K Messages
3 years ago
Thank you for reaching out to our forums and for being a loyal customer. I am sorry to hear that the volume is low when watching TV services vs how loud it is with your Switch. My Switch does seem unbearably loud as well compared to my TV when watching cable. Are you using a receiver?
1. Balance the box and TV volume:
Access the TV Adapter's or TV Box's main menu.
Select Setup.
Select Audio Setup.
For the Set volume to optimal stereo option, select Yes to automatically adjust the volume to the optimal level for stereo output.
Note: If you select No, your current volume settings will be retained.
2. It may be necessary to repeat this procedure several times.
3. You can also press Mute on the TV Adapter remote or TV Box remote and try to get sound through the TV.
4. If a DVD player or VCR is on, turn it off when not in use.
Tips:
If the volume is controlled through the TV Adapter or TV Box, do not adjust the TV volume setting moving forward.
If the volume is controlled through the TV, do not adjust the TV Adapter or TV Box volume setting moving forward.
Always verify that the box and TV volume are properly balanced (especially when recording).
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Len5
Contributor
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21 Messages
3 years ago
I was having the same issue, sound from the X1 was really low, and if you turned it up to a decent level when I switched to Amazon Prime TV the volume was way too loud. Adjusting the TV sound to auto adjust the sound levels seems to have helped some. I'll know more later on after testing it some more. Ideally, the X1 software programmers should look into adding a way to adjust the volume level from the X1 box.
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