1 Message
sound skipping, frames freezing and garbled audio
We have been having issues with out TV sound and picture for months now. It is especially worse when something isn't live tv. We have had our cable from our box to the house replaced and it isn't any better. It tends to be fine when you watch something live but if you pause or watch a recording of the same thing, it gets super annoying because it freezes and skips audio and garbled consistently. It does happen on live tv too but seems worse when it isn't live.. We pay a lot for our TV service and am wondering if others are experiencing also.
CC_Tony
Retired Employee
•
1.4K Messages
2 months ago
@user_ovwpf7
Hello! Thank you for letting us know what is going on. I really appreciate you letting us know about the troubleshooting steps you have already taken. It helps a lot! Have you tried swapping out your HDMI cord as well? Also, have you tried a different input to see if the problem happens there as well?
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