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21 Messages

Wednesday, February 7th, 2024 6:03 PM

Closed

Sound issues

The sound with one of my tv boxes keeps cutting in and out. I have gone through all the troubleshooting with the “Assistant” and everything is connected properly. Not sure if it is an issue with the box? TV is operating normally when I connect it to antenna.

21 Messages

10 months ago

Can someone here please help me? 

21 Messages

10 months ago

I really need some help with this, please! Can someone from support please help me? I have tried using the “Assistant” and that did not solve the issue. I called customer service and they just want to sell me a phone plan. My Xfinity tv service is not working properly and I think I need to switch out the tv box in my kitchen because the sound keeps cutting in and out. That doesn’t happen if I switch to an antenna so it’s not my tv. Please help me!

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