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arthvonne84917
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Thu, Sep 19, 2019 10:00 AM

Sound Goes Up and TV Shuts Off

For about a month now 98% of the time after turning the TV on, the sound will increase in volume, the picture will freeze, and the TV turns itself off. 

A few seconds later, the picture comes back on and resumes like nothing happened.  

At first it only did this once.  Then it increased to doing again about 5 minutes later. 

Today it turned off 4 times in a row and restarted itself.  Does anyone have a clue as to why and what can be done?  

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Rustyben

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2 y ago

@arthvonne84917 wrote:

For about a month now 98% of the time after turning the TV on, the sound will increase in volume, the picture will freeze, and the TV turns itself off. 

A few seconds later, the picture comes back on and resumes like nothing happened.  

At first it only did this once.  Then it increased to doing again about 5 minutes later. 

Today it turned off 4 times in a row and restarted itself.  Does anyone have a clue as to why and what can be done?  

The TV seems to be restarting due to an HDCP security verification issue (handshake). that is normal when it happens. you might try swapping the HDMI cable with another one to see if the problem stops.

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