Sound dropping out

I have 3-6 seconds of sound drop out occurring on more than one cable box. I have reset everything and it’s still occuring

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Responses

XfinityRyanE

Official Employee

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1.1K Messages

2 years ago

Hello @user670c31, thanks for reaching out for help with your audio concerns. Our team will be glad to take a look at this in more detail. To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Please let me know if you have any questions or run into any problems.

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Tek

Problem Solver

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919 Messages

2 years ago

Same here. No solutions anywhere. I have family members experiencing the same thing towns away.

0

U

user_670c13

Visitor

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2 Messages

2 years ago

It seems to happen on certain channels more than others. I’m seen it happen often on oxygen true crime.

1

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XfinityAmira

Official Employee

•

4.1K Messages

Hello All! Thanks for taking the time to reach out and bring this sound issue to our attention. I can imagine how frustrating this issue must be, and my team would be more than happy to further troubleshoot on our end. Please send us a private Direct Message to better assist.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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2 years ago

0

X1

user_670c13

Sound dropping out

XfinityRyanE

Tek

user_670c13

XfinityAmira

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