Sound cutting out

I have no idea how to link a thread, but Xfinity has been out twice where they have replaced all the wires to my house and in my house. I have replaced the DVR twice. I have replaced my tv. The sound cuts out, and most of the time the tv will glitch. This all started after a temporary wire repair was performed because the neighbor shot it with a shotgun. Because it is intermittent, the tech has not been able to witness it. During periods of high wind it is more frequent. I read other posts very similar to mine, but none had resolution.

And Xfinity assures me that the repair to the line does not affect my service.

Thank you for sharing, @Snorkiepetro. Our team is glad to help further with this. We need to view your account to look at everything that has been done and where things are at with the line. We are able to stay with you over time to ensure our repairs fix the problem.

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Same here. Called to reset the box about 20 times so we can continue watching. Please post again if they resolve your issue.

Thank you for reaching out @user_629ddb I am sorry to hear the sound is cutting out. I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken? 

I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/using-xfinity-app. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs

Hello @Grumpy_. Sometimes when a box cuts out like that, the signal going into it, is not strong enough. This can be from old cable, damaged cable, or something going on with the main feed. If this continues, we would be more than happy to assist in getting this issue fixed for you.