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user_140bf1
1st Topic
1st Kudo

Visitor

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1 Message

Tue, Jul 5, 2022 3:49 PM

Sound cutting out

My sound has been cutting out for a few weeks. Just spent over $900 on a new sound bar thing that was the problem! It definitely is not, still happening.  How can we fix this issue? Looks like I'm not the only one.

Question

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Updated 

3 m ago

48

3

XfinityEricB

Official Employee

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318 Messages

3 m ago

Hello @user_140bf1, and thank you for reaching out with your audio issue you are having. Since it started, have you tried to replace the connection cable from the box to the device you use for audio, and tried a different input on the TV? 

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user_9efd07

Visitor

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7 Messages

3 m ago

I'm having same issue so it has to be comcast issue. Been happening for about a week 

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0

user_9efd07

Visitor

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7 Messages

3 m ago

I'm having same issue for about a week 

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XfinityTyler

Official Employee

 • 

409 Messages

Oh, no! Let's get to the bottom of this, asap! Our Digital Care Team is here for you. Can you please send us a private message, including your full name, and your full address? You can do so, by clicking on the chat icon, in the top right hand corner of your screen, and once you click on that icon, you should be able to search "Xfinity Support", which should then give you the ability to send us a message. Thank you in advance, and I look forward to speaking with you! 

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