Sound cutting in and out on main house tv box. The other tv boxes work no problem

I've troubleshooted this for ages. Replaced cables, removed audio receiver, replaced HDMI cables, upgraded HDMI cables, tried a different TV. All the same issue on all channels. Sounds intermittently cuts out twice a minute, 3x a minute, once a minute..it doesn't matter. The odd thing is, the mini set up box in the bedroom works just fine. No audio issues, no complaints. Do I need to get a new set top box for my main living room? That's the only component that I can't test since I don't have another.

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jeeplaw

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2 Messages

21 days ago

Does Xfinity monitor these forums?

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XfinityMatthew

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703 Messages

Hello @jeeplaw We do monitor the forums. I'm sorry to hear about the audio issues on your main box. We will want to look into to this for. Based off the thorough troubleshooting you've done so far this very well could require a replacement box. But we will still want to check it out and make sure. Please send us a direct message with your full name and service address and we can get started.

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
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Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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20 days ago

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jeeplaw

Sound cutting in and out on main house tv box. The other tv boxes work no problem

jeeplaw

XfinityMatthew

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