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BeckyH25
1st Topic

Visitor

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2 Messages

Mon, Jul 11, 2022 6:43 PM

Sound cuts out

Sound keeps cutting out and have already had a technician come out and new x1 box. Tech changes out all of our connections to new including the  one outside. When he left it started again but very short and only when changes channel but now today it’s back to doing it randomly a lot throughout a show. He suggested if instill had problems I should maybe change the box out for a regular one instead of x1. Is this what my next step should be

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Updated 

2 m ago

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XfinityAaron

Official Employee

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741 Messages

2 m ago

Hello user_882354. I am sad to hear that your sound keeps cutting out. I can only imagine the frustration this has to bring you. It has been a couple of days. Are you still having issues or were you able to get this resolved? 

2

BeckyH25

Visitor

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2 Messages

@XfinityAaron​ yes I’m still having the problem. It’s happening a little less but still happening

(edited)

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2 m ago

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XfinityJessicaA

Official Employee

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190 Messages

Thanks for the update. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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2 m ago

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