Dtshel's profile

New Poster

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2 Messages

Sun, Nov 1, 2020 11:00 AM

Sound cuts out on every tv main box the little cheap box any channel

sound cutting out for about 10sec, all  cable boxes any channel, fix this or  I will drop service with you .. with what you charge I expect and demand  this the best so far it's not happening. 

Responses

New Poster

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2 Messages

8 m ago

Update now its video and sound every 20 to 30 sec put it on ch 5 football game unwatchable,I know it's all in my equipment, as i have been told by every tech who every been here, in the past,

CCAndrew

Diamond Problem Solver

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25.9K Messages

8 m ago

If it’s your equipment, which it rarely is especially if it’s more than one box, why didn’t the techs swap it? Have another tech out to troubleshoot

Official Employee

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2.5K Messages

7 m ago

Hi, Dtshel. That certainly sounds frustrating! We want to help you get this issue fixed, so thank you for posting here within the Community to allow us the opportunity. Since it's happening on all boxes, would you be open to having a technician come back out? I can follow up with you afterward to ensure it gets resolved this time around. Let me know, no rush. 

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