Visitor
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7 Messages
"Sorry we're having trouble connecting" problem several times a day with my DVR service
Does anybody else have this problem? This has been occurring for several months. If you rewind any program somewhere along it will pause and this message pops up. The program will return to it's current state and you have to rewind again. The TV box was replaced then the technician came and replaced all the connections and the issue still occurs. It's so annoying because Xfinity can't figure out the problem. Someone else posted the exact problem in 2023 and Xfinity closed the posting without a resolution.
user_21ced7
Visitor
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7 Messages
1 month ago
I'm have the same issues with the same message for a few months severaltimes a day. I just posted a message. The bottom line is that Xfinity doesn't know how to resolve the problem.
"Sorry we're having trouble connecting" problem several times a day with my DVR service
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Tek
Problem Solver
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861 Messages
1 month ago
Definitely a signal issue with your service. I would get a technician back out to check your signal levels.
It is possible the issue is outside your house in the neighborhood, but only a technician can escalate it.
I would ask Xfinity Support here to schedule you another visit.
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bort269
Frequent Visitor
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6 Messages
1 month ago
I have struggled with this since early September.
3 techs have come to my house and can't fix it, and I've gone through FIVE boxes (including a brand new one that is not refurbished)... and nobody know how to fix it.
The error I get the most is:
Sorry, there was a problem
We're resolving an issue with playing back this DVR recording. Your recording will re...
No need to reply to my post, Official Xfinity Employee, I'm on the phone with Comcast yet again right now, and every time they "refresh something on their end" and ask me "is your problem fixed?!" when there is no way to tell until it goes wrong a few hours later :-(
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Notgettingmymai
Contributor
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32 Messages
1 month ago
I have had this issue also. Xfinity service is extremely lacking for the price they charge!
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