Contributor
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143 Messages
Song identification feature...
I have used the song identification feature for years with X1. This evening it has started telling me that my box does not support song identification and to try another box. I have 2 XG1v4s and one XG2 and all are telling me the same thing. Anyone else with this issue? I have haven't rebooted or done a system refresh as I am busy watching while the boxes record more content...
user_12873f
Visitor
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2 Messages
4 years ago
Same thing here. The “what song is this” on the remote control voice activation no longer works for me either. Several other things on my voice control no longer work also. I have rebooted, changed the batteries,etc. nothing. Seems like a pretty widespread problem and no resolution by Xfinity/Comcast. Seems to be the usual response from them these days.
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Mel_Henry
Regular Visitor
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2 Messages
4 years ago
Have had the same problem for some time now with my XG1v4 box. It says. Sorry, your TV box does not support music identification.
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gdi1540
New Poster
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3 Messages
4 years ago
Same problem here. It's time they give credit on your bill. It's part of the package and it's not working for over 4 months now. Time for them to pay up.
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N8chaboy
New Poster
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8 Messages
4 years ago
I have some good news. I was able to get a Case manager on this issue and it has been assigned to the engineer's. I have been receiving follow ups from the Case Manager and Engineers, and they are working on a patch to fix this issue. The function stopped working after an update back in May.
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