b-user's profile

Frequent Visitor

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17 Messages

Tue, Jul 12, 2022 1:07 AM

Song identification can’t I’d song

Music identification was finally working after being down for a year and worked great. Now in the last few weeks it tries to ID the song analyzing but now always says  it cannot recognize the song. Please take a look at it and fix it again …..thanks. 

XfinityAaron

Official Employee

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743 Messages

3 m ago

Hello @b-user. I am sad to hear you are having function issues with your X1. It has been a couple of days. Are you still having issues or were you able to get this resolved? 

b-user

Frequent Visitor

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17 Messages

@XfinityAaron​ 

It Still cannot ID a song.

XfinityPaula

Official Employee

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358 Messages

I'm sorry to hear that @b-user I found a few other people reporting the issue as well. An issue with the feature has been identified, and the repair teams are working to correct it, but for now the feature is temporarily unavailable. At this time I don't have an anticipated time for resolution. 

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