Visitor
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3 Messages
Someone else's recordings on my DVR
I recently had to get a new X1 DVR box after my old one stopped working. Shortly afterwards, I now find someone else's recordings on the saved programs. This never happened prior to getting this new DVR box. These recordings were not done by anyone in my household. After reading the Xfinity forum, I see several Xfinity customers have the same problem. I am hoping I can get some help through a forum Xfinity employee, but the forum page does not show a "chat" icon in the upper right corner to directly get in touch with an employee as noted in other replies.
Accepted Solution
user_86c0a1
Visitor
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3 Messages
3 years ago
So far I have not seen any of the scheduled recordings that I deleted reappear so that is good. There are also a number of shows listed under the "Series Priority" (over 50) when I go to the Scheduled menu that I apparently have to manually delete which is time consuming and not ideal. I am deleting them as I have time as there are not any scheduled recordings for any of these shows. They appear to be "inactive" series recordings. As to why these other person's recordings were on my "new" X1 DVR, it is a mystery. It seems that this cable boxes are being reused and contain past data which is a security/privacy issue in my mind, but since I have no way of knowing who did the recordings this other person's identity is at least not known to me.
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XfinityAmandaB
Official Employee
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2.2K Messages
3 years ago
Thanks so much for taking a moment out of your day to leave a post on our community forum! I'm sorry to hear you're having issues with your DVR recordings, but you have definitely come to the right place for assistance!
If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you!
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
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user_86c0a1
Visitor
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3 Messages
3 years ago
I am documenting steps for the benefits of others who are having this issue. I started a direct conversation with Xfinity Support. First rep did a system reboot which does nothing. The second rep asked if I am able to delete the scheduled recordings. I replied: Yes, I can do that, but if someone else has been linked to my account in error how will this prevent them from
adding the recordings back?
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ecabber1
Visitor
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4 Messages
3 years ago
Same happened to me after getting a new box. I had to delete a ton of recordings. Then I had to go through setup every day. I’ve gone back to my old box. They never told me why I needed a new one. It wasn’t very old.
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