Thel56's profile

Regular Visitor

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2 Messages

Sun, Oct 18, 2020 8:00 AM

Someone Else’s Recordings On DVR

Someone else’s recordings show up on my DVR periodically. Just found two that were recorded yesterday. Why? What is the Fix? Am I getting hacked? Thx

Responses

Rustyben

Expert

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24K Messages

7 m ago


@Thel56 wrote:
Someone else’s recordings show up on my DVR periodically. Just found two that were recorded yesterday. Why? What is the Fix? Am I getting hacked? Thx

are you in close proximity residences (apartment/condo)? 

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Official Employee

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6.7K Messages

7 m ago

Hello Thel56. Welcome to the Xfinity Forums and thanks for creating your post. I can assist with troubleshooting your DVR recordings issue. To get started, please send me a private message and include your full name and service address so I can assist you. To send a private message: click my name (ComcastJoeTru) to view my profile. Then click the link that says "Send a message" and there you can private message me. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

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2 Messages

7 m ago

No.  Live in a typical subdivision as far as spacing between homes go. Not near any apartments.

Visitor

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1 Message

2 m ago

I have the same problem. Some recorded show appeared on my saved list which I did not request for.  One just came out today.  Four more happened on Mar 7 and 8.  Comcast keep saying that I caused the problem.  I told them that it can't be me because wrestling is not my forte.  I'm almost ready to terminate my subscription.

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