Regular Visitor
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3 Messages
Some remote control functions not working
Why might the "last" and "guide" buttons on the remote not work, while "volume" is working?
Regular Visitor
•
3 Messages
Why might the "last" and "guide" buttons on the remote not work, while "volume" is working?
Accepted Solution
Arnie55
Regular Visitor
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3 Messages
5 years ago
Xfinity advised by phone that the remote control had to be "paired" with the system. In doing so, the light on the remote turned from red to green. The "guide" menu and other functions work now. I neglected to ask why, or how, the remote control became un-paired from the system.
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CCAndrew
Gold Problem Solver
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25.9K Messages
5 years ago
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Arnie55
Regular Visitor
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3 Messages
5 years ago
Thanks for your response. Before my post, I disconnected and reconnected the cable box, and refreshed the system on the xfinity website. Is there anything else I should try?
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Rustyben
Expert
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24.6K Messages
5 years ago
when you press guide what color(s) flash on the remote's LED?
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