Arnie55's profile

Regular Visitor

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3 Messages

Mon, Aug 17, 2020 6:00 PM

Some remote control functions not working

Why might the "last" and "guide" buttons on the remote not work, while "volume" is working?

Responses

Accepted Solution

Regular Visitor

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3 Messages

9 m ago

Xfinity advised by phone that the remote control had to be "paired" with the system.  In doing so, the light on the remote turned from red to green. The "guide" menu and other functions work now.  I neglected to ask why, or how, the remote control became un-paired from the system.

CCAndrew

Diamond Problem Solver

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25.9K Messages

9 m ago

Volume is a tv control, the others are a cable box control, 2 different things. Try resetting the cable box

Regular Visitor

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3 Messages

9 m ago

Thanks for your response.  Before my post, I disconnected and reconnected the cable box, and refreshed the system on the xfinity website.  Is there anything else I should try?

Rustyben

Expert

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24K Messages

9 m ago


@Arnie55 wrote:

Thanks for your response.  Before my post, I disconnected and reconnected the cable box, and refreshed the system on the xfinity website.  Is there anything else I should try?


when you press guide what color(s) flash on the remote's LED?

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