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user_zeqv3h
1st Topic

Visitor

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2 Messages

Friday, May 2nd, 2025 9:01 PM

Some channels distorted and cutting in and out

Some channels are very distorted and audio cuts in and out. Already did the usual, restarted the equipment and checked on other tv's, same thing. First channel that isnt transmitting correctly is the Golf Channel....Appreciate some help fixing this issue! 

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10 hours ago

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XfinityQuemekia

Official Employee

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74 Messages

1 day ago

Hello @user_zeqv3h. Thank you for reaching out to us here on our Xfinity Community Forums. I'm sorry to hear about the problems you're having with your picture and audio. I know I would be annoyed if my audio kept going in and out. How long has this been happening for you? Is it happening on the same channel for each cable box you have?

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user_zeqv3h

Visitor

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2 Messages

It has been happening sporadically for weeks an happens on all tv's. 

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18 hours ago

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XfinityEva

Official Employee

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1.6K Messages

Thank you, do you receive an error message when this happens? Does it fix on its own or does it help when you restart the box? 

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17 hours ago

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EG

Expert

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110.2K Messages

10 hours ago

Concern moved here to the TV help section.

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