Some channels distorted and cutting in and out

Some channels are very distorted and audio cuts in and out. Already did the usual, restarted the equipment and checked on other tv's, same thing. First channel that isnt transmitting correctly is the Golf Channel....Appreciate some help fixing this issue!

Responses

Oldest First

Selected Oldest First

XfinityQuemekia

Official Employee

•

483 Messages

4 months ago

Hello @user_zeqv3h. Thank you for reaching out to us here on our Xfinity Community Forums. I'm sorry to hear about the problems you're having with your picture and audio. I know I would be annoyed if my audio kept going in and out. How long has this been happening for you? Is it happening on the same channel for each cable box you have?

4

0

U

user_zeqv3h

Visitor

•

2 Messages

It has been happening sporadically for weeks an happens on all tv's.

Like

Reply

4 months ago

0

XfinityEva

Official Employee

•

1.9K Messages

Thank you, do you receive an error message when this happens? Does it fix on its own or does it help when you restart the box?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

4 months ago

0

U

user_8700e5

Visitor

•

2 Messages

No it’s like we have a old antenna

Like

Reply

1 month ago

0

XfinityRichard

Official Employee

•

2.3K Messages

Hi there, @user_zeqv3h ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear about the trouble you are having with your TV service. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

29 days ago

0

EG

Expert

•

112.9K Messages

4 months ago

Concern moved here to the TV help section.

0

X1

user_zeqv3h

Some channels distorted and cutting in and out

XfinityQuemekia

user_zeqv3h

XfinityEva

user_8700e5

XfinityRichard

EG

New to the Community?